Refund Policy
1. General Policy
We strive to ensure that our customers are fully satisfied with their purchases. If you are not entirely happy with your order, the following refund policy applies
2. Eligibility for Refund
Refunds are applicable under the following conditions
- The item is returned within 30 days of purchase with a valid proof of purchase
- The item is unused, in its original packaging, and in resaleable condition
- The item was defective or damaged upon delivery
3. Non-Refundable Items
The following items are non-refundable
- Customized or special-order tools
- Items marked as “Final Sale” at the time of purchase
- Items that have been used, damaged, or altered after delivery
4. Process for Refunds
To initiate a refund
- 1- Contact our Customer Support team at [info@oiltrak.com] with your order details and reason for the return
- 2- Once your request is approved, ship the item back to the address provided by our team. Customers are responsible for return shipping costs unless the item was defective or damaged
- 3- Upon inspection of the returned item, we will process the refund to your original payment method within 7-10 business days
5. Restocking Fee
A 15% restocking fee may apply to non-defective items returned for reasons other than damage or defect
6. Shipping Costs
Original shipping costs are non-refundable unless the item was received damaged or defective
7. Exceptions
Certain items, such as hazardous materials or perishable tools, may have additional restrictions. Please review the specific terms mentioned at the time of purchase
8. Contact Us
For further assistance, please reach out to
- Email : [info@oiltrak.com]
- Phone : +2 03 4251108 / +2 03 4250047
- Office Hours: [08:00 Am – 05:00 Pm] Monday – Friday